Privacy Policy

Privacy Policy – Ruach Tova Non-Profit Organization

Last updated: 18.06.2026

Ruach Tova (R.A.) (the “NPO” or “We“), respects the privacy of users of our website at https://www.ruachtova.org.il, at any other sub-domains, the NPO’s landing pages and registration forms, digital campaigns, apps, social media platforms, and any other digital interface controlled by the NPO (the “Website“, the “User(s)“, or “You“, respectively), and is committed to protecting the personal information collected in such framework. This privacy policy (the “Privacy Policy” or the “Policy“) outlines our policy regarding the collection and use of information received and processed by us when using the Website.

For the avoidance of doubt, wherever the term “the Website” is used in this document, it refers, jointly and severally, to any and all digital platforms owned and/or controlled by the NPO and/or through which the NPO collects personal information and/or in which this Privacy Policy is located, including, but not only, landing pages, digital campaigns, digital forms, social platforms, apps, and any other digital interface operated, managed, or controlled by the NPO, unless the context prescribes otherwise.

This Privacy Policy constitutes an integral part of the Terms of Use, and the terms used in this Privacy Policy shall have the meaning ascribed to them in the Terms of Use, available at the following link: https://www.ruachtova.org.il/terms (the “Terms of Use“), unless explicitly stated otherwise in this Privacy Policy. This Privacy Policy is formulated in the masculine gender for convenience purposes only, and naturally applies to women as well.

 

Please note:

  • By accepting this Privacy Policy and/or by the actual entering, accessing, and using of the Website, You express your consent to the terms and conditions set forth in our Privacy Policy, including your consent to the collection, processing and retention of Personal Information (as this term is defined below) about You in our databases (in Israel and/or overseas), and its transfer to third parties, all as described in this Policy.
  • You hereby agree and declare that the personal information You provide us is provided of your own free will and shall be used for the purposes specified in this Privacy Policy, and that, as a general rule, You are under no legal obligation to provide us with personal information. Insofar as We are required to collect personal information about You by virtue of a legal obligation applicable to us, We will inform You accordingly.
  • If You do not agree to the terms and conditions of this Policy, or if You do not agree at all to the collection and processing of personal information about You as described in this Policy, You are requested to completely refrain from using the Website. If You do not agree to provide a specific item of personal information about yourself, or if you do not wish for us to use specific items of information for the purposes described in this Privacy Policy, You are requested to refrain from providing us with the relevant information. For such purpose, We wish to clarify the significance of your non-consent to provide information, as follows:
    • In general, there is no legal obligation requiring that You provide us with your personal information.
    • The provision of personal information depends solely on your free will and consent.
    • Failure to provide the information marked as a mandatory field in the forms on the Website will prevent You from completing the form and receiving the service/response for which the form is intended, including, as applicable, registration for volunteering, joining exclusive programs, entering a non-profit organization database, sharing your volunteering story, etc.
    • Non-provision of certain information may result in the NPO not being able to process your request and/or provide You with the services offered on the Website and/or provide You with certain services offered by the NPO outside the Website, in whole or in part, such as contacting You and matching volunteering opportunities.
    • Non-consent to receive marketing mailings or receive communications in another manner will not prevent You from using the Website and the services offered therein.
    • While browsing the Website, We may use tracking technologies known as “Cookies”. A detailed description of how We use these technologies is provided in this Policy below. Some of the cookies We use are essential for the operation of the Website. However, some of the cookies We use are subject to your consent. Non-consent to the use of non-essential cookies may affect the User experience on the Website and the customization of the content displayed to You, as detailed below. However, please note that non-consent to the use of essential cookies may prevent us from providing You with access to the Website.
  • Our Privacy Policy may be updated from time to time, and You are therefore requested to review the updated Policy upon each use of the Website.
  • If you have indicated on the Website that You agree to receive notifications, it is hereby clarified that You have agreed to receive marketing communications from the NPO, including advertisements pursuant to the Communications Law (Telecommunications and Broadcasting), 5742-1982, including via e-mail, messaging apps (including WhatsApp), text messages, automated dialing system, or any other means of communication. These notifications will be sent to You based on the contact details You provided of your own free will. You may revoke this consent at any time. It is clarified that your non-consent to receive marketing mailings will not prevent You from using the Website and the basic services offered therein, but it may limit our ability to provide You with personalized offers.

About us: The controller of the database collected through the Website is Ruach Tova (R.A.), and our address is 21 Shaul HaMelech Blvd., Tel Aviv, 64367, telephone number 03-5436868, e-mail address info@ruachtova.org.il.

 

Contents:

  1. 1. What information might we collect about you?
  2. 2. For what purposes do we use your information?
  3. 3. How long do we retain your personal information?
  4. 4. Artificial intelligence
  5. 5. Your rights to review, modify, and amend your personal information
  6. 6. Sharing information with others
  7. 7. External service providers
  8. 8. Third-party websites
  9. 9. Information security
  10. 10. Minors
  11. 11. Cookies and tracking technologies
  12. 12. Advertisements and notifications
  13. 13. Transfer of personal information outside of Israel
  14. 14. Modifications to the Privacy Policy
  15. 15. Questions and reporting a violation of your privacy

 

1. What information might we collect about you?

When You use the Website, We may collect and process one or more of the following types of information about You:

A. Non-personal information

Like most websites and online services, when You access and use the Website, We automatically, continuously, and passively collect anonymous and non-identifying information from your devices, including (i) technical information, such as the type and version of your device and its operating system, browser type and version, screen resolution and keyboard language, details regarding Wi-Fi or cellular network connectivity from which You browse, details about your internet service provider, time zone, browser plug-in types and configurations, and log data; and (ii) behavioral and technical information, which may include, inter alia, the duration of your visit to the Website, your frequency of use, pages visited, the website or service from which You arrived at the Website (for example, if You reached the Website via an advertisement or a link from another source), records of your activity on the Website, click-stream data, browsing patterns, interactions with content, page response times, download errors, scrolling data, mouse movements, and clicks, as well as additional information of a similar nature (collectively: “Technical and Behavioral Information“).

B. Personal information (i.e., data relating to an identified or identifiable individual):

Personal information collected from you directly:

  • Engagements: We will collect any personal information about You that You provide us as part of the engagements between You and us, whether on the Website or through other means, including via e-mail, telephone, social media, or any other means of communication. Without derogating from the generality of the foregoing, when You contact us for technical support, customer service, or the processing of any other inquiry, We may collect information relating to your inquiry, including contact details, records of the inquiry, correspondence, call recordings (if any), and documentation of actions taken for the processing of your request.
  • Forms and landing pages: We collect personal information when You fill out your details in the “Contact Us” forms, landing pages, or other online forms such as event registration or any other interface. In addition, the Website contains dedicated forms for various audiences, including: (a) a registration form for non-profit organizations for the purpose of registering in the “Non-Profit Organization Database”; (b) a “Find Me a Volunteer Opportunity” form (for businesses); (c) registration forms for the NPO’s “Spirit of Volunteering” magazine; as well as (d) a “Your Volunteering Story” form intended for sharing personal and inspiring volunteering experiences. Furthermore, from time to time, the NPO may operate additional forms or interfaces on the Website in connection with its activities and the promotion of its goals. In any event, only the necessary information will be collected, and it will be used solely for the purpose for which it was provided, and in accordance with this Privacy Policy and the provisions of the law. The purpose of collecting the information will be presented at the time the form is filled out.

    This information includes the following types of data, depending on the relevant form and your role (for example a volunteer, a non-profit/organization representative, or a business representative): (i) contact details, such as full name, telephone number and e-mail address; (ii) how to address you (male/female), field of activity, geographic location; (iii) details for the purpose of matching volunteering opportunities, such as fields of interest and volunteering preferences; and (iv) content You choose to share, including the content of the story in “Your Volunteering Story” form, and any additional information You choose to provide us. It is clarified that We may request additional information in the future for the provision of services, improving User experience, or for legitimate operational and marketing purposes.

    Please note: Any information You enter as free text in forms or in correspondence with us, as well as any information You provide as part of your communication with us, will be transferred to us “as is” and We therefore recommend avoiding the entry of sensitive information or information that is not required for the purpose of your inquiry.

    If You provide us with information in forms intended for non-profit organizations, organizations, or businesses, You confirm that You are authorized to provide us with such information (including personal information of additional contact persons, if provided), and that You have obtained any and all consents required by law from the data subjects for the transfer of the information to the NPO and for its processing as detailed in this Privacy Policy. To the extent You are requested or choose to provide details that may identify another individual, You undertake to do so only to the extent necessary for filling out the form and for its purposes.

  • Information about Website interaction and use: We may collect information about the manner in which You use the Website and your activity thereon, including content You viewed, pages You visited, volunteering opportunities for which You registered, services You showed interest in, actions You performed on the Website (such as clicks, searches, or registrations), your personal preferences, or any other interaction by You with content or components on the Website. We may also collect information regarding your use of various functions on the Website, such as adding to your volunteering activities, repeated viewing of content, or use of interactive tools. This information may be used by us to improve the User experience, tailor content and offers for You, analyze usage trends, and for security purposes and detection of unusual activity.
  • Information about interaction with advertisements and marketing content: We may collect information about the manner in which You interact with our advertisements, marketing messages, or campaigns (for example, whether You clicked on an ad, opened a marketing e-mail, or registered as a result of a specific campaign). This information helps us measure the effectiveness of our marketing activities and improve the relevance of the content presented to You.
  • Mailing list: Should You choose to join the NPO’s mailing list (as detailed below in Section 12), We, either ourselves or through a direct mailing service provider (such as Mailchimp), will collect and retain the personal information You provide to us as part of joining the mailing list, i.e., full name, how We may refer to You (male/female), telephone number and e-mail address. In addition, We also retain the very fact that You registered for the mailing list, and, in the event You choose to cancel your subscription, We may retain your details in a suppression list – a list intended to prevent the sending of additional messages to You in the future, to ensure You do not receive marketing communications You do not wish to receive. The retention of this information is made to comply with your preferences and the legal requirements applicable to the NPO. Some of the messages We send may include tracking technologies, such as pixels or unique links, which enable us to know whether You opened the message, when You did so, and which links within the message were clicked. This information helps us understand the level of interest in the content We send, improve the service, and tailor future communications to your preferences.
  • User-generated content: To the extent You choose to share your personal volunteering story, including photos, such information will be exposed to the public and/or other Users. If You choose to include personal information of a third party as part of the user-generated content, You confirm that You hold any and all necessary consents for such information to be posted on the Website.

Information from outside sources:

  • Third parties: We may receive additional information about You from third-party sources, such as social media, business partners, service providers such as Typeform, public databases, or search platforms (such as Google), in accordance with applicable law and the privacy policies of those third parties. Such information may include, inter alia, public data You posted on your social media profiles, professional or business information available on the internet, updated contact details, fields of interest, demographic information, or information that assists us in enriching existing data for the purpose of improving the service, personalizing content, verifying your identity, or preventing fraud. We will combine this information with the data already in our possession, subject to applicable law and this Privacy Policy.
  • Social media: When You browse our social media pages (on Facebook, Instagram, TikTok, LinkedIn, YouTube, Apple Podcast, Twitter/X, Reddit, Pinterest, Outbrain, Spotify, and any other social media We may use), information is collected by the relevant platform, and We may receive aggregated statistical and analytical data from the platform (including, but not only: average age, gender, general geographic location, etc.). It is clarified that your use of our social media pages is also subject to the terms of use and privacy policy of the respective relevant social media (including, inter alia, Facebook, etc.), and We recommend reviewing the privacy policies and procedures of these platforms. It is hereby clarified that We bear no responsibility whatsoever for the privacy policies of such platforms.

Information collected through technological tools:

  • Identifiers: When You use the Website, You automatically provide us with your IP address (or MAC address, as the case may be), depending on the network or device You are using. This information is collected by us in order to improve your User experience, determine your geographic location, and for security and online advertising purposes. Furthermore, We may collect additional identifiers, including advertising identifiers located on the device from which You browse (such as Google’s Advertiser Identification or Apple’s Identifier for Advertisers) for similar purposes.
  • Geographic location data: During your use of the Website, We may collect data regarding your geographic location, including through the analysis of IP addresses, GPS signals for searching for volunteering opportunities, and other similar information.
  • E-mail: When We send You an e-mail, We collect information via tracking technologies regarding the actual delivery of the e-mail and whether the e-mail was read by You.
  • Statistics and measurements: We may, either ourselves or through service providers such as Google Analytics, Polyeda, and others, generate detailed measurements, statistics, and analyses regarding your general conduct on the Website.

Please note, We may collect the above information (both personal and anonymous information) either ourselves or through our service providers, including through the use of technologies such as cookies and similar tracking technologies (see definition and further details in Section 11 below). For the avoidance of doubt, any non-personal information, including Technical and Behavioral Information, that is linked or connected to personal information shall be deemed personal information for as long as such link exists.

Should You transfer to us personal information concerning third parties (such as information about family members), You undertake and declare that You have provided them with a copy of this Policy and have obtained their informed consent to provide such information to us in order for us to process the same in accordance with this Privacy Policy, and that any liability in connection therewith shall apply to You alone. To the extent that such third parties are minors under the age of 18, You hereby declare and confirm that You are the parent or legal guardian of the contemplated minor and that You are authorized to provide us with personal information about the minor in accordance with the provisions of this Privacy Policy.

User liability for information provided: You hereby declare that any and all personal information You provide to the NPO is true, accurate, complete, and up to date. The NPO shall bear no liability for any damage caused due to the provision of incorrect or misleading information. Please note that providing incorrect details may impair the ability to contact You, if necessary, for volunteering registration or for any other necessary purpose, and may impair the quality of the service provided to You.

 

2. For what purposes do we use your information?

We use non-personal information for the purposes below:

  • For the purpose of research, statistical analysis, and the production of analytical reports intended for our internal use, including, inter alia, to enable us to make informed strategic decisions, understand usage trends, identify behavioral patterns, and improve the Website User experience and our services;
  • For purposes of information security, monitoring anomalous activity, detecting and preventing fraud, and for securing the Website, our systems, and our data;
  • In order to understand how the Website is used, for purposes of customization, development, improvement, maintenance, testing, and quality control of the Website, our services, and our interfaces, and for the development of new services;
  • For the purpose of analyzing market trends and generating economic and strategic insights aimed at optimizing managerial decision-making processes;
  • For the purpose of meeting the regulatory requirements, risk management, and internal audit.

We use personal information for the purposes below:

  • For the management, operation, maintenance, and improvement of the Website, and to provide You with the services offered by us, including online services, support services and registration for volunteering opportunities, as applicable;
  • For matching volunteers with suitable volunteering opportunities, including the analysis of fields of interest, geographic location, availability, personal preferences and adjustments, with the aim of offering accurate and efficient connections between volunteers and non-profit organizations or businesses;
  • For managing the contact between volunteers and non-profit organizations and businesses, including coordinating volunteering dates, sending reminders, updates and relevant notices, as well as collecting feedback following the volunteering activity in order to improve the service;
  • For managing databases of volunteers and non-profit organizations, including data analysis to identify trends, improve customization processes, expanding the selection of volunteering opportunities and deepening the relationship with existing volunteer communities;
  • For promoting collaborations with non-profit organizations, educational institutions, local authorities, and business organizations interested in taking part in volunteering activities, including the management of joint projects and community activities;
  • For producing reports and statistics regarding the scope of volunteering, the fields of activity, participant satisfaction, and the impact of the volunteering activity, for internal purposes and for reporting to relevant entities;
  • For processing inquiries and forms submitted on the Website, including inquiries from non-profit organizations, businesses, and volunteers for establishing contact, managing requests, providing a tailored response and offering relevant volunteering opportunities;
  • For information security purposes, including preventing unauthorized access, detecting and preventing fraud, and for maintaining the integrity of our information and systems;
  • To contact You for the provision of technical support, responding to inquiries, clarifications, complaints, or requests for information, and update You on changes to the Policy or the Terms of Use;
  • For monitoring, personalizing, developing, and improving the services, content, and offers provided on the Website, such that they match your preferences, fields of interest, and use patterns;
  • To enable us to send You commercial advertisements, including marketing content, newsletters, updates on developments at the NPO, new offers, promotions, updates regarding the Website, or information that may interest You, via mail, telephone, WhatsApp messages, e-mail, text messages, push notifications, or any other online method. You may remove yourself from the mailing list at any time, in accordance with the provisions of Section 12 below;
  • For creating, managing, executing, and optimizing relevant, targeted, and personalized advertising campaigns promoting our services and brands or the ones of our strategic partners, through a variety of digital advertising platforms (such as Google, Meta, LinkedIn, TikTok, X, Taboola, Outbrain, and others), as well as through additional traditional and digital media channels. For such purpose, We may transfer limited, encrypted, or anonymous personal information to these platforms (such as user identifiers, encrypted e-mail addresses, device identifiers, cookies data, or advertising identifiers) in order to improve the quality of the campaigns, measure their performance, perform statistical analyses, and optimize targeted and personalized advertising. We may also receive certain information from those platforms regarding your interaction with our advertisements, such as views, clicks, conversions, or similar metrics, for performance analysis, improving marketing strategies, and understanding the effectiveness of the various advertising channels. The processing, use, and transfer of such information shall be carried out in accordance with applicable law and subject to the privacy policies of those platforms. The use of tracking technologies, including cookies, pixels, tags, and other digital identifiers for the purpose of such advertising campaigns as stated, is subject to your explicit consent and to the cookies policy detailed in Section 11 below;
  • For analyzing usage data in order to retain volunteers, improve the service experience, and offer personalized services;
  • For storing and managing the information in the NPO’s databases for the purposes detailed in this Policy;
  • For conducting research and statistical analysis intended for our use, We shall be entitled to convert the information relating to You into anonymous information, such that You cannot be identified either directly or indirectly;
  • For our administrative purposes; and
  • To protect our rights and in order to fulfill any legal obligation applicable to us. For example, for dispute resolution, compliance with the law and/or responding to a request from a competent authority. We may use personal information in our possession in order to enforce the terms and conditions of this Privacy Policy, as well as for dispute resolution or compliance with the provisions of any law or requirement on behalf of a competent authority, in order to establish, exercise, or defend our legal rights, or the rights of others.

3. How long do we retain your personal information?

We will retain your personal information only for as long as it is relevant and serves the purposes for which it was originally collected, or as detailed in this Policy, or to the extent permitted to us under law. The retention period will be determined based on the type and nature of the information, and the purposes for which it is used.

Anonymous or aggregated information derived from your use of the Website may be retained in our systems indefinitely, and We may use it without restriction.

4. Artificial intelligence

We and/or our service providers may use artificial intelligence (AI) and machine learning tools and systems to process, analyze, and improve the services We offer, all in accordance with applicable law and subject to the Privacy Policy. The use of these technologies may include, inter alia:

  • Information security and fraud detection: Using AI-based tools to detect suspicious or anomalous activity, real-time monitoring of cyber threats, analyzing unusual access patterns, and verifying User identity, in order to prevent unauthorized access, fraud, or misuse of our Website and services.
  • Improving User experience and personalization: Analyzing usage patterns, preferences, and User behavior on the Website or within our digital services to present personalized content or services, improve User interfaces, and offer a more intuitive, relevant, and efficient User experience.
  • Operational efficiency and data analysis: Processing and analyzing large volumes of anonymous, aggregated, or statistical data to identify trends, make informed managerial and strategic decisions, improve internal work processes, develop, upgrade, and continuously improve our services and systems, and increase the efficiency and quality of the services We provide.

Any data processing using artificial intelligence technologies will be carried out in accordance with the principles of data minimization, transparency, accountability, and privacy protection.

5. Your rights to review, modify, and amend your personal information

The NPO acknowledges and hereby informs You that by virtue of the Privacy Protection Law, 5741-1981 (the “Privacy Protection Law“), You have the right to review personal information about You held by the NPO, and should You find that this information is incorrect, incomplete, unclear, or outdated, You have the right to contact us with a request to correct or delete the information.

Should You wish to exercise these rights, You may contact us using the contact details specified above, including by sending an e-mail with the details of your request to: info@ruachtova.org.il, and We will act in accordance with the requirements of the privacy protection law applicable to the NPO. If You do not receive a notice permitting You to review the information per your request within 36 days, or regarding a request to delete the information within 45 days, You shall be entitled to apply to the court in the method set forth in the Privacy Protection Regulations (Conditions for Reviewing Data and Procedure for Appealing a Denial of a Review Request), 5741-1981.

For the removal of doubt, it is clarified that deleting information may prevent You from continuing to receive certain services from the NPO, or impair the service provided to You.

In addition, if information contained in our database is used to contact You personally based on your affiliation with a population group determined by one or more characteristics of individuals whose names are included in the database (“Direct Mailing“), You have the right under the Privacy Protection Law to demand in writing that the information relating to You not be used for Direct Mailing purposes. If You wish to exercise this right and request that the NPO stop sending You Direct Mailing, You may do so via the contact details listed above, including by sending an e-mail containing your request details to: info@ruachtova.org.il. However, the NPO is permitted to send You operational notices and/or notices that it is required or authorized to send by law, even if You have requested not to receive Direct Mailing.

Please note: For any request to review, amend and/or delete information, We ask that You include the following details with your request: name, telephone number, address, e-mail address, and the specific information You wish to review, correct, or delete. The NPO reserves the right to employ additional identification measures to verify the applicant’s identity, including requiring the provision of additional documents, in order to protect your privacy and prevent the disclosure of information to an unauthorized party. If You wish to submit the request via a representative or any other person acting on your behalf, You must also attach an explicit power of attorney for this matter, together with a copy of the I.D. card of both the data subject and the authorized representative.

6. Sharing information with others

In general, the NPO does not share or sell your personal information with third parties. However, We may do so in the following cases:

  • Service providers: In order to collect, hold and/or process your personal information through providers of specific services (including, as applicable, their partners and third parties on their behalf), solely for the provision of the services requested by us, and not for any other purpose, see Section 7 for further details on this matter;
  • Non-profit organizations and volunteering frameworks for the purpose of coordinating the volunteering activity;
  • Competent authorities and enforcement authorities: the NPO may share your personal information with law enforcement agencies, security authorities, courts, regulators, any other competent authority, or other relevant parties, in order to comply with the requirements of any law, for purposes of legal proceedings, court orders, administrative orders, governmental authority requests, or an official investigation by a competent authority;
  • Enforcement of terms and policies: the NPO may share personal information with its legal advisors, law enforcement authorities, or other relevant parties to enforce this Privacy Policy or the Terms of Use, including as part of an investigation into potential violations of the Privacy Policy or Terms of Use;
  • Advertisers and advertising service providers: the NPO may share personal information with advertisers, business or strategic partners, advertising networks, advertising platforms, and digital marketing companies for creating, managing, executing, and optimizing targeted and relevant advertising campaigns for You, subject to this Policy. Such information may include, inter alia, digital identifiers (such as IP addresses, cookie IDs, device IDs, or advertising IDs), Website usage data, areas of interest, preferences, responses to advertisements, general demographic data, and any information transmitted via pixels, cookies, or any other relevant technology. The NPO may share this information with advertising platforms such as Google, Meta (Facebook, Instagram), LinkedIn, TikTok, X (Twitter), Taboola, Outbrain, and others, to display personalized advertisements, measure performance, analyze campaign effectiveness, and improve marketing strategies. Additionally, the NPO may receive statistical and analytical data from these platforms regarding interactions with advertisements (such as views, clicks, conversions, or similar metrics) to analyze trends and improve services. Any such processing, use, or transfer of such information will be done in accordance with applicable law, subject to the privacy policies of such platforms, and subject to your consent to the use of cookies and tracking technologies, as specified at length below;
  • Fraud prevention and information security: the NPO may share personal information with information security service providers, law enforcement authorities, or technological consultants for the purpose of detecting, preventing, or addressing fraud, deception, security issues, safety concerns, or technical problems.
  • Handling of claims and disputes: the NPO may share personal information with professional advisors (including attorneys and accountants), insurance companies, competent authorities, or other relevant third parties to investigate, handle, or defend against lawsuits, demands, or claims;
  • Protection of rights: the NPO may share information with law enforcement authorities, legal advisors, or other relevant parties to protect its rights, property, or the personal safety of its customers, employees, or the public;
  • Transfer of information in the event of a structural or organizational change: In the event of a change in the NPO’s organizational structure, including a merger with another company, the transfer of activities to an affiliated company or a successor entity, or any other change in management or operations, the NPO may transfer your personal information to the successor or affiliated entity, provided that it undertakes to maintain the same privacy terms set forth in this Policy;
  • With your consent: the NPO may share your personal information with other third parties upon your request or authorization.

For the removal of doubt, the NPO is permitted to collect, disclose, and transfer anonymous, non-identifiable information to third parties at its sole discretion.

7. External service providers

  • The NPO uses the services of external service providers. Your personal information may be transferred to these external service providers for the provision of services to the NPO. These external service providers may be located in jurisdictions different from yours, and the law applicable in their jurisdiction may offer a lower level of protection for personal information than that of your own jurisdiction. However, We will only engage with providers who can provide adequate safeguards to ensure that your personal information is properly stored and processed, in accordance with the requirements of the relevant law.
  • The following are the categories of external service providers We use who may receive access to personal information collected through the Website: Website infrastructure and operational services, advertising, marketing, and public relations services, data storage and backup services, information technology (IT) and information security services, data analytics and analysis services, technical support services, mailing and newsletter distribution services, as well as digital design and content services. Advertising service providers: for the purpose of receiving advertising services from external service providers, We may share personal information about You, i.e. any information transmitted via pixels, cookies, or any other relevant technology, with these service providers. The service providers will use such information to provide advertising services for us, and in some cases, even for their own independent purposes as separate data controllers, all in accordance with their own privacy policies. In this context, the service providers may combine the information transferred to them by the NPO with additional information they collect, including information regarding your activity on other websites across the internet or any other information they hold about You. The service providers may also share the information they process with third parties. It is clarified that the NPO has no control over, or responsibility for, the manner in which these service providers process, store, or share the information with additional parties. For more information regarding the method of processing of the information by these providers for their own independent purposes, please review their respective privacy policies.

8. Third-party websites and services

  • Certain links on our Website will direct you to websites that are not affiliated with the NPO (including, but not only, a Facebook button). Among others, these third-party websites may send Cookies (see definition below) to your browser, thereby obtaining personal information about You.
  • We make reasonable efforts to ensure that the links on our Website direct You to reliable sites that contain, for example, articles, videos, and other content that the NPO chose to display for the convenience of the Users. However, it is clarified that the NPO is not responsible for your use of these links, and is not affiliated with these websites or services and/or the privacy policies of the services on these websites. Your access to, use of, and reliance on third-party websites, services and/or content, and any engagement between You and these third parties, are at your sole responsibility. You agree and acknowledge that the NPO shall not be liable, directly or indirectly, for any damage or loss incurred (or alleged to be incurred) in connection with or as a result of your use of any service, content, product, or other information available through these websites (including with respect to the use and disclosure of your personal information by these third parties).
  • Most of the aforesaid websites provide legal documents, including terms of use and privacy policies, that govern their use (these are privacy policies that are different from this Privacy Policy, and they are meant to address the use of your personal information by these third parties). It is always advisable to read such documents carefully before using these websites and their services, inter alia, to understand what personal information they collect about You and for what purposes they use such information.
  • Some of the services made available by the NPO to Users may rely on third-party communication services or infrastructure (such as WhatsApp and internet service providers). These services are provided and operated by external entities that are beyond the NPO’s control, and the NPO is not responsible for the correctness, accuracy, availability, performance level, quality, or security of the services provided by them. It is clarified that the NPO shall bear no liability for any damage, loss, or expense incurred by the User as a result of using or relying on such third-party services. The use of these services is at the User’s sole discretion and full responsibility, and is subject to the terms of use and privacy policies of such third parties, as applicable from time to time.

9. Information security

  • We invest significant efforts in implementing and maintaining the security of your personal information (both independently and through services provided by third parties). We implement procedures, information security policies, and technological and organizational security measures as required by law, aiming to protect your personal information, prevent unauthorized access, use, disclosure, alteration, or destruction, and reduce the associated risks. However, it is clarified that there are inherent risks in transmitting information over the internet or through other methods of electronic storage, and despite the efforts and measures implemented, we cannot absolutely guarantee that personal information will not be exposed, leaked, stolen, or otherwise damaged, or that unauthorized intrusion into the NPO’s information systems or databases will not occur. Therefore, the NPO does not warrant, and You cannot reasonably expect, that the NPO’s services and information systems will be completely immune to unauthorized access, use, disclosure, or alteration. By using the Website, You acknowledge that these limitations have been brought to your attention and that You agree to them.
  • The User is required to take appropriate and sufficient information security measures, including using up-to-date antivirus software and adequate security controls for the end-user equipment through which the Website is accessed, and enabling protection measures for the end-user device, including a password or biometric identification. It is clarified that the NPO shall bear no liability for any damage, loss, or expense incurred by the User due to intrusion, use, or transfer of information about the User to third parties resulting from the User’s failure to take such security measures.

10. Minors

In order to use our Website, You must be over the age of eighteen (18). In the event that it comes to our attention that a minor under the age of eighteen (18) is using the Website, we will block this User and make every effort to immediately delete any personal information collected about them. For inquiries regarding this matter, please send an e-mail to: info@ruachtova.org.il. We reserve the right to request proof of age from You at any stage, in order to prevent the collection of personal information regarding minors under the age of eighteen (18).

11. Cookies and tracking technologies

Use of cookies and tracking technologies

  • When using our Website and services, We and third parties providing services to us may use industry-accepted data collection technologies known as “Cookies”, Web Beacons, Tags, Pixels, and other tracking technologies that store certain information on the computer or device through which You access our Website. These technologies may collect and transmit information from your device to our systems and/or to third parties, as detailed below.
  • Cookies usually consist of text files saved in local storage on your device, such as in your browser or mobile device (provided You have not blocked their creation in your device and/or browser settings), and they collect relevant information about your activity on the Website, as detailed at length below. The information saved in these cookies is sent back to our systems during each subsequent visit, or to third-party websites that recognize the same cookie. The NPO or third parties providing various services to the NPO [or the advertising companies] may access the information accumulated in cookies from time to time, including transfer the same to their possession.
  • Web Beacons or Pixel tags are tiny pieces of code embedded in the Website pages, in advertisements, and in e-mails We send from time to time. They allow us and/or third parties providing services to us to place cookies on the Website or read existing cookies, track your use of the Website and/or your interaction with advertisements and messages (for example, tracking events such as opening an e-mail, clicking an ad, or visiting a page on the Website), transmit data about your activity on the Website to us and/or third parties providing services to us in real-time, collect information regarding User and visitor preferences on the Website, track conversions (such as purchasing of and/or registering for our services following an advertisement or a visit to the Website), and assess the volume and type of use of the Website, our services, and our messages, thereby helping us analyze and improve our content and advertising methods.
  • Without derogating from the generality of the foregoing, cookies collect a wide and detailed range of Technical and Behavioral Information (as this term is defined above), which includes, for example, information about the technical components of your device and operating system, the type of browser You used to browse, the operating system on the device, etc., as well as information regarding your geographic location. Cookies also collect information about your browsing patterns on the Website, including the pages You visited on our Website, the duration of time spent on each page, the times You visited the Website, the web page or search engine from which You arrived at the Website, and the actions You performed on the Website (for example, clicking links or buttons). In addition to activity on our Website, cookies may save information regarding your browsing habits on other websites, including websites and apps You browsed before and after visiting our Website, as well as viewing and clicking on our advertisements on other websites.
  • For convenience purposes only, all of the technologies described above shall hereinafter be referred to as: “Cookies“.

The purposes of using Cookies and tracking technologies

We use Cookies for a wide range of operational, strategic, and technical purposes, as follows:

  • Operation – Cookies are used for the ongoing and proper operation of the Website, management of the Website’s technical aspects, recording your preferences and choices, improving, facilitating, and simplifying your browsing and user experience on the Website, recognizing You as a returning User, and presenting You with content tailored to your activity history and personal preferences, including adapting the User interface, display language, and the order in which information is presented according to your preferences and areas of interest.
  • Security – Cookies are used to prevent fraud, impersonation, and unauthorized uses of the Website and our services, to detect suspicious activity, to protect against cyberattacks and other malicious activities, to verify User details and identity, and to protect your personal information and the integrity of the Website and services.
  • Statistical research – We use Cookies to collect and generate comprehensive statistical data regarding Website usage, including through third-party providers (such as Google Analytics). This includes the number of visitors, the most popular pages, average time spent on the Website, common browsing patterns, and traffic sources to the Website. Such information allows us to better understand our Users’ needs, identify areas for improvement in the Website and services, optimize Website performance, and develop new features and services tailored to market demands. We also use this data to measure the effectiveness of marketing campaigns, test the success of new features, and make data-driven business decisions.
  • Marketing – Cookies enable us to present You with advertisements and marketing content personalized to your demographic profile, preferences, and history of activity on the Website, including displaying targeted advertisements on third-party platforms (for example, displaying the NPO’s advertisements on Facebook). This includes our use of cookies and services from third parties to target advertisements to specific audiences based on age, location, interests, and digital behavior, as well as presenting volunteer opportunities or services that may interest You based on your previous searches and activities. Furthermore, Cookies allow us to measure the effectiveness of our advertisements, track conversions resulting from various campaigns, and optimize advertising budgets and targeting.

How long do Cookies remain on your device?

  • Some Cookies operate from the moment You enter the Website until the end of that specific browsing session. The validity of these Cookies expires, and they are automatically deleted, when you close your browser window (temporary cookies or session cookies). We use these Cookies for a variety of purposes, such as securing the app, managing individual site visits, determining whether the User is located in a country with content restrictions, and setting language preferences while you visit the Website.
  • There are Cookies that are stored on your device for longer periods of time and do not expire when You close your browser window (persistent cookies). The amount of time these Cookies remain on your device may vary. We use these Cookies to collect a variety of information, such as the pages you visited, where You arrived at the Website from, information You wish to see when entering the Website, and more.
  • Deleting Cookies from your browser or device memory will not delete information that has already been transferred to the NPO or to authorized third parties through Cookies; therefore, any deletion or disabling of Cookies will apply to future uses only.

Third-party Cookies and tracking technologies

  • Cookies may be placed on your device by us as the operators of the Website. These Cookies are called ‘first-party’ cookies. Certain Cookies may be placed on your device by a third party, for example, social media platforms, advertising platforms, and website content providers, and they are called ‘third-party’ cookies. The Website uses Cookies and third-party services that provide us with advanced tools for analysis, advertising, and improving the User experience, as detailed above, as follows:
    • We use various services provided by Google, including Google Analytics for analyzing Website traffic and activity and generating statistical information; Google Ads for targeted advertising (including on third-party websites) and measuring campaign performance; Google Tag Manager for pixel management; and reCAPTCHA for security and protection against spam and bots.
    • We also use various services provided by Meta, including the Facebook Pixel and Custom Audiences, to track the activity of Users arriving at the Website from social media platforms. This allows us to segment target audiences, measure the effectiveness of social media advertising campaigns, and tailor relevant content and volunteering opportunities.
    • We use leading advertising networks such as Taboola, Outbrain, and LinkedIn Ads to display targeted advertisements on websites across the internet and to promote volunteering activities.
    • We use third-party data analytics services, such as AppsFlyer and Hotjar, to measure the performance of advertising campaigns, to analyze User behavior on the Website and optimize business processes.
  • It is important to note that this list of third parties is not exhaustive and may naturally change from time to time in accordance with our organizational, operational, and technological needs. The NPO may use additional third-party cookies at its sole discretion.
  • The following is a list of Cookies used on this Website: .
  • These third-party cookies allow those parties to collect information about your activity on our Website and combine it with information they collect about your activity on other websites across the internet, or with other information they already hold about You. It is noted that the activities of these third parties are also conducted for their own purposes as independent data controllers, and are fully subject to their own independent privacy policies and under their sole responsibility. The NPO has no control over how these third parties process your information, store the same (including in countries that provide a lower level of personal data protection than the one provided under Israeli privacy law), or share the same with other parties.

Cookie blocking

  • There are Cookies that are essential for the operation and security of the Website, and by entering and/or using the Website, You agree to the use of these essential Cookies. Please note that without the use of essential Cookies, We will not be able to allow You to access and use the Website.
  • Upon entering the NPO’s website, a banner will be displayed allowing You to choose whether to enable the use of optional (non-essential) Cookies, including analytics and research Cookies, and advertising and marketing Cookies, according to your preferences. You may change your preferences at any time through your browser settings or the Website banner.
  • Most browsers allow some degree of control over Cookies through browser settings. You can disable Cookies or manage them selectively by enabling the setting in your browser that allows You to reject all or some Cookies. Most web browsers allow Users to delete existing Cookies from their device, block the receipt of new Cookies, or receive alerts before Cookies are stored. Generally, these settings may be found under “Options” or “Preferences” in your browser’s “Settings” menu. In the following links, You can find instructions regarding the management and blocking of Cookies in common web browsers (it is important to note that settings may vary between different versions of operating systems and browsers). You may also use the “Help” tab in your browser for further details.
  • In addition, you are entitled to manage or withdraw your consent to receive interest-based advertising on your device using the following links: www.aboutads.info/choices/, www.networkadvertising.org/choices/, and preferences-mgr.truste.com/. If you wish to opt-out of receiving interest-based advertising on your mobile device, please review the advertising preferences information at support.apple.com for iOS devices or support.google.com for Android devices. These tools allow You to remove yourself from the interest-based advertising services of dozens of advertising companies in one single action, while maintaining your online privacy.
  • Among other tools, We use Google Analytics as a service provider that analyzes User activity on our Website, including through the use of Cookies. Google provides a browser add-on that allows Users to opt-out of Google Analytics tracking across all websites the User visits, which may be downloaded here: https://tools.google.com/dlpage/gaoptout. For more information, see https://policies.google.com/technologies/partner-sites.
  • Concurrently, You can manage your preferences regarding other Google tools and services through Google’s comprehensive control center at https://adssettings.google.com, where You can customize the types of advertisements You are willing to receive, view and edit the advertising profile Google has built about You, and completely disable personalized advertising. For more information, see https://tools.google.com/dlpage/gaoptout. Additionally, You can review and manage any and all activity recorded by Google in your account through https://myactivity.google.com, including search history and website activity.
  • Regarding Meta (Facebook) services, You can manage your advertising and tracking preferences through the privacy settings in your Facebook account. This includes choosing how Meta uses your information for advertising purposes, managing lists of advertisers who can show You ads, and controlling the information advertisers may use to reach You. Information regarding Meta Platforms Inc.’s Cookies can be found at https://www.facebook.com/privacy/policies/cookies.
  • Please note: Deleting or blocking Cookies may significantly affect your User experience on our Website and services. When You choose to block essential Cookies, some of the basic features and services on the Website may not function properly or at all. Please be aware that blocking analytical and advertising Cookies will not necessarily result in fewer advertisements being displayed to You; rather, the content and ads You see will be more general and less relevant to your interests, as We will be unable to learn about your preferences and tailor the content accordingly. Furthermore, without information on your usage patterns, our ability to improve the Website and develop new features that meet your needs will be limited.

12. Advertisements and notifications

  • Insofar as You marked on the Website that you agree to receive notifications, it is hereby clarified that You gave consent to receive marketing communications from the NPO, including advertisements under the Communications Law (Telecommunications and Broadcasting), 5742-1982, including via e-mail, messaging apps (including WhatsApp) and text messages, automated dialing systems, or any other means of communication. These messages will be sent to You based on the contact details You voluntarily provided to us.
  • You may withdraw your consent at any time by sending an e-mail to: info@ruachtova.org.il, or alternatively, by following the removal from mailing list instructions included in the messages sent to You. You hereby confirm that the NPO has informed You of your right to refuse to receive such advertisements.
  • You may disable push notifications from us by modifying your browser settings or by adjusting the operating system settings of the device You are using to access the Website.

13. Transfer of personal information outside of Israel

  • The NPO may transfer information collected about You outside of Israel, including personal information, insofar as required for the provision of our services, including to affiliated entities, partners, or third-party service providers (as detailed herein) who may be located in other countries around the world. Furthermore, such parties may transfer the information to subcontractors or other authorized entities, who may also be located in other countries.
  • Please note that the NPO and the parties receiving personal information from the NPO may transfer personal information to countries that do not apply data protection laws identical to the ones existing in Israel and/or in the country where You are located (including to countries providing a lower level of protection than the one afforded under Israeli privacy law). As a rule, We make efforts to ensure that your personal information is stored only in Israel, the UK, the EU, countries that have received an Adequacy decision from the European Union, or the U.S. However, in any event of a transfer of personal information outside of Israel, We take the protective measures prescribed by Israeli law, including the directives of the Privacy Protection Authority regarding the transfer of data outside the country’s borders, in order to ensure your privacy. These measures may include, for example, engagement in appropriate data transfer agreements and obtaining undertakings from service providers to maintain an adequate level of privacy protection and data security.
  • By accepting this Privacy Policy and/or by entering, logging into, accessing and using the Website, You express your consent to the transfer of personal information about You to countries outside of Israel and/or outside the country in which you are located.

14. Modifications to the Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time, and encourage You to review this page from time to time. We will notify all Users of any material changes to the terms and conditions of this Privacy Policy on the homepage of the Website and/or by sending an e-mail message regarding such changes, if provided to us, within the framework of using the Website.
  • Material changes to this Privacy Policy will take effect seven (7) days after notice has been posted on our Website, or sent by e-mail insofar as relevant, whichever is earlier. All other changes to the Privacy Policy will take effect as of the last update date of this Privacy Policy, and your continued use of the Website after the last update date will constitute your agreement to be bound by such changes. In the event that the Privacy Policy is amended to comply with any legal requirement, the amendments may take effect immediately, or as required by law, and without any prior notice.

15. Questions and reporting a violation of your privacy

Should You have any questions or other comments regarding this Privacy Policy, or if You believe that your privacy has been violated, please contact us by e-mail at: info@ruachtova.org.il or by phone at: 03-5436868, and We will make every effort to get back to you within a reasonable timeframe. The NPO representatives are at your disposal for any request, comment, question, or complaint.